How can I get free shipping?
Simply you can get free shipping when you buy products for 499 SAR or more, and you will get complete free shipping for your shipment, whether it is inside or outside the Kingdom of Saudi Arabia, in our warehouses around the world.
We offer the following shipping options, which may vary by product::
⁃Standard Shipping: Items are expected to be delivered to you within 8-14 working days, which is the usual (Shoopi) method of delivery and does not require additional charges.
⁃ Regular shipping of products available in international warehouses: It is expected that the products will be delivered to you within 15-20 days from the date of delivery of the products to the shipping company only for products available outside the Kingdom of Saudi Arabia which are usually around the world in warehouses (Shoopi), and these are The usual way without any additional fees or conditions.
⁃ 2-Day Shipping: Depending on the product source and shipping destination, 2-day shipping may be available in select regions. Your products are expected to be delivered within 2 business days after the products have been shipped.
⁃ EXPRESS SHIPPING FOR SOME PRODUCTS: Your items are expected to be delivered within 1 business day after the items have been shipped and received by the delivery company for specific items only.
⁃ Standard fast shipping for products available in international warehouses: (Shoopi) also provides fast and standard shipping service for products outside the Kingdom of Saudi Arabia in its warehouses around the world (USA - Korea - Hong Kong - Europe) within 7-10 days after the shipping companies To deliver your products, (require higher fees).
Business days usually do not include weekends, but Saturday deliveries may be made with specified postal codes.
Some items may not be eligible for 2-day or express shipping due to size, weight, quantities, delivery address, or seller restrictions.
Shipping fees for express shipping are calculated on a "per order" basis, including costs for shipping, order processing, product selection, and packaging, and will only apply to products using these shipping speeds.
If my shipment is less than 499 riyals?
There will be shipping charges according to the total value of your invoice, and the calculation of the shipping value for invoices less than 499 riyals is as follows:
1- If the purchases are less than 499 riyals, there will be a shipping and delivery fee of 45 riyals added to the total invoice, and this is considered a normal shipping fee (you will find above the delivery date for normal shipping)
And for express shipping using Express Track for international and domestic shipments, there will be additional charges for the shipment (you will find above the delivery time for express shipping).
And for express shipping using Express Track, there will be additional charge for the shipment (Above you will find the delivery time for express shipping)
Note: (Shoopi) reserves the full right to communicate with the customer and change delivery times in case of emergency or force majeure, God forbid.
We use our own fleet of international and domestic products for shipping or through major shipping companies such as
DHL, FedEx, Aramex and SMS)
When the customer receives his shipment number in any shipping company, the customer has the right to enter the shipping company’s website, verify its shipment, and contact the shipping company in case the shipment is delayed.
What if I receive a wrong or incomplete shipment?
We will apologize to you first and you have the full right to raise a complaint ticket through the link and we will take the appropriate action and exchange the products on the (Shoopi) account and receive the products you have on the account, and we will serve you as required. We just want to provide us with the bill to help.
Also, (Shoopi) has the full right in the event that it is established that the assistance does not comply with the terms of the rejection of the application and the closure of the ticket.
What if I do not receive my paid shipment?
The shipments remain with the shipping company if you do not receive it for 5 days and if you do not receive your shipment due to a reason out of your control or for any other reason such as travel and busyness, the supplier returns the shipment to our warehouse and we will store it for you for 7 days in warehouses with international specifications and we will contact you if you wish In return shipping, there will be extra charge for shipping the shipment, you have to pay in advance 56 riyals other delivery fee.
What if my shipment is delayed?
If we do not achieve what we mentioned and the shipment is delayed, you will get a coupon of 25 riyals added to your wallet and for a period of 30 days, you are entitled to use it at any time on certain products.